CUSTOM SOFTWARE TEAM
We build custom systems around your exact requirements.
TrueArc is a software team that designs and builds tailored systems around your business needs, rules, and day-to-day operations — not around a fixed template.
Discuss your systemYour operation isn’t a template. Your software shouldn’t be either.
Your workflows, permissions, business rules, edge cases, and priorities shape the system we build — instead of forcing your business into a predefined product.
01 CUSTOM CRM
A custom CRM built around your operation.
Customer records, ownership, tickets, follow-ups, appointments, teams, and daily work stay connected — with the workflow and business logic shaped around how your business actually works.
Workload by day
Open tickets
| Customer | Owner | Status | Last outcome | Next action |
|---|---|---|---|---|
Northline Freight TCK-2481 | ARA. Rivera | Overdue | Voicemail, no reply | Call back 14:30 |
Harbour Dental Group TCK-2477 | JKJ. Kaur | In progress | Sent revised quote | Confirm scope |
Meridian Plant Hire TCK-2469 | MOM. Osei | Waiting | Awaiting site access | Chase Thursday |
Coastline Property TCK-2465 | TST. Sandoval | In progress | Engineer assigned | Visit 21 Mar |
Vantage Kitchens TCK-2458 | LBL. Bianchi | Open | Raised via portal | Triage & assign |
Today’s follow-ups
- 09:15Northline FreightOverdue · renewal decisionAR
- 11:00Fenwick AutocareConfirm install windowJK
- 13:30Harbour Dental GroupQuote follow-up callJK
Pipeline
Customer context
Customer ownership, open tickets, outcomes, and next actions stay connected.
Route the work
Assign customers and tickets to the right team or agent without losing context.
Keep next actions visible
Follow-ups, appointments, statuses, and last outcomes stay visible alongside the customer.
See the operation
Search, saved views, queues, reporting, and workload views make daily work easier to understand.
02 QA MANAGEMENT SYSTEM
A custom QA management system built around your quality operation.
Agent interactions, evaluations, findings, coaching, and action plans stay connected in one system — with the QA workflow shaped around how your team actually manages quality.
Evaluation QA-248
In review- Compliance18 / 20Meets standard
- Process adherence21 / 25Needs review
- Communication17 / 20Meets standard
- Resolution20 / 25Needs review
- Agent verified the customer identity and explained the next step.
- Customer requested a follow-up tomorrow.
- Disposition selected: Interested.
- Interaction closed without a recap of the agreed next step.
- VerificationMeets standard
- Follow-up loggingNeeds review
- DispositionCorrect
- CommunicationMeets standard
- Verification completed correctly
- Follow-up promised but not logged
- Correct disposition selected
- Coach follow-up logging workflow
- Review another interaction in 7 days
Owner: Team Leader
Second reviewer: pending
Review the interaction
See the agent, transaction, channel, and evaluation context together.
Score against clear criteria
Evaluate process, compliance, communication, and resolution with a structured QA scorecard.
Turn findings into action
Move from evaluation results into:
- QA findings
- Coaching notes
- Action plans
03 HR AI BOT
A custom HR AI bot built around your payroll rules.
Employees can ask salary questions, and the bot checks payroll information against defined rules, explains what it found, and flags when HR review is needed.
Understand the question
The assistant identifies what the employee is asking before checking payroll data.
Check the right rules
Payroll components are evaluated against the rules that apply to that employee and period.
Explain the result
The response should show what was checked and why the result was reached.
Escalate when needed
If the rules or available data cannot explain the issue, the question can be handed to HR with the analysis context attached.
04 HOW WE BUILD
How a custom system takes shape.
We start with the problem, define the right system, build it, refine it with you, and stay behind what we ship.
01
Understand
We define what is not working, who is involved, and what the system actually needs to solve.
02
Plan
We map the requirements, roles, rules, data, and operating logic before development begins.
03
Build
We turn the plan into working software built specifically around the business.
04
Refine
We review it with you, adjust what does not fit, and improve it against real use.
05
Support
After launch, we stay behind what we shipped with the agreed warranty and support.
05 Contact
Tell us what needs to work better, and we’ll tell you how we’d build it.
Who answers
The people who would build it
Where to start
One sentence about what is not working
What happens next
- 01You write one paragraph
- 02We read it, not a form score
- 03You get a real answer or an honest no