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TrueArc

CUSTOM SOFTWARE TEAM

We build custom systems around your exact requirements.

TrueArc is a software team that designs and builds tailored systems around your business needs, rules, and day-to-day operations — not around a fixed template.

Discuss your system

Your operation isn’t a template. Your software shouldn’t be either.

Your workflows, permissions, business rules, edge cases, and priorities shape the system we build — instead of forcing your business into a predefined product.

01 CUSTOM CRM

A custom CRM built around your operation.

Customer records, ownership, tickets, follow-ups, appointments, teams, and daily work stay connected — with the workflow and business logic shaped around how your business actually works.

Customer Operations

All teams · updated 4 minutes ago

Last 14 daysFilterExport
Open tickets
128
42 unresolved over 3 days
Due follow-ups
34
9 overdue
Appointments today
12
3 awaiting confirmation
Unassigned leads
7
oldest waiting 2 days

Workload by day

TicketsFollow-upsAppointmentsOverdue

Open tickets

128 open · 5 shown
CustomerOwnerStatusLast outcomeNext action
Northline Freight
TCK-2481
ARA. RiveraOverdueVoicemail, no replyCall back 14:30
Harbour Dental Group
TCK-2477
JKJ. KaurIn progressSent revised quoteConfirm scope
Meridian Plant Hire
TCK-2469
MOM. OseiWaitingAwaiting site accessChase Thursday
Coastline Property
TCK-2465
TST. SandovalIn progressEngineer assignedVisit 21 Mar
Vantage Kitchens
TCK-2458
LBL. BianchiOpenRaised via portalTriage & assign

Today’s follow-ups

34 due
  • 09:15Northline FreightOverdue · renewal decisionAR
  • 11:00Fenwick AutocareConfirm install windowJK
  • 13:30Harbour Dental GroupQuote follow-up callJK

Pipeline

this month
New46
Qualified31
Proposal18
Won11

  • Customer context

    Customer ownership, open tickets, outcomes, and next actions stay connected.

  • Route the work

    Assign customers and tickets to the right team or agent without losing context.

  • Keep next actions visible

    Follow-ups, appointments, statuses, and last outcomes stay visible alongside the customer.

  • See the operation

    Search, saved views, queues, reporting, and workload views make daily work easier to understand.

02 QA MANAGEMENT SYSTEM

A custom QA management system built around your quality operation.

Agent interactions, evaluations, findings, coaching, and action plans stay connected in one system — with the QA workflow shaped around how your team actually manages quality.

TrueArc QAInteraction qualityDemo data

Evaluation QA-248

In review
Agent 14Voice interactionTransaction TX-2841Reviewed today
QA scorecard76 / 90
  • Compliance18 / 20Meets standard
  • Process adherence21 / 25Needs review
  • Communication17 / 20Meets standard
  • Resolution20 / 25Needs review
Observed interaction
  1. Agent verified the customer identity and explained the next step.
  2. Customer requested a follow-up tomorrow.
  3. Disposition selected: Interested.
  4. Interaction closed without a recap of the agreed next step.
QA finding
  • VerificationMeets standard
  • Follow-up loggingNeeds review
  • DispositionCorrect
  • CommunicationMeets standard
Overall QA
84/ 100Demo
Key findings
  • Verification completed correctly
  • Follow-up promised but not logged
  • Correct disposition selected
Action plan
  • Coach follow-up logging workflow
  • Review another interaction in 7 days

Owner: Team Leader

Calibration

Second reviewer: pending

  • Review the interaction

    See the agent, transaction, channel, and evaluation context together.

  • Score against clear criteria

    Evaluate process, compliance, communication, and resolution with a structured QA scorecard.

  • Turn findings into action

    Move from evaluation results into:

    • QA findings
    • Coaching notes
    • Action plans

03 HR AI BOT

A custom HR AI bot built around your payroll rules.

Employees can ask salary questions, and the bot checks payroll information against defined rules, explains what it found, and flags when HR review is needed.

HR AI/Salary assistant
Salary assistantEmployee payroll questions · Demo data
Recent questions
EmployeeMy salary is lower this month. Is there a problem?
HR assistantI'll check the payroll components and the rules that affected this month's salary.
Payroll analysisRules checked · 4
  • Base salaryMatched
  • Attendance1 unpaid absence day found
  • OvertimeIncluded correctly
  • DeductionsMatches configured rule
  • Payroll statusNo payroll anomaly detected
Assistant answerDemo data

Your base salary and overtime match the payroll rules.

The difference this month comes from one unpaid absence day. I don't see an additional payroll issue in this example.

Analysis trace
Intent
Salary difference
Rules checked
4
Result
No anomaly
Needs HR review
No

  • Understand the question

    The assistant identifies what the employee is asking before checking payroll data.

  • Check the right rules

    Payroll components are evaluated against the rules that apply to that employee and period.

  • Explain the result

    The response should show what was checked and why the result was reached.

  • Escalate when needed

    If the rules or available data cannot explain the issue, the question can be handed to HR with the analysis context attached.

04 HOW WE BUILD

How a custom system takes shape.

We start with the problem, define the right system, build it, refine it with you, and stay behind what we ship.

  1. 01

    Understand

    We define what is not working, who is involved, and what the system actually needs to solve.

  2. 02

    Plan

    We map the requirements, roles, rules, data, and operating logic before development begins.

  3. 03

    Build

    We turn the plan into working software built specifically around the business.

  4. 04

    Refine

    We review it with you, adjust what does not fit, and improve it against real use.

  5. 05

    Support

    After launch, we stay behind what we shipped with the agreed warranty and support.

05 Contact

Tell us what needs to work better, and we’ll tell you how we’d build it.

Email

info@truearc.co

Who answers

The people who would build it

Where to start

One sentence about what is not working

What happens next

  1. 01You write one paragraph
  2. 02We read it, not a form score
  3. 03You get a real answer or an honest no

Start the project